Q: What is Two-Factor Authentication (2FA)?
A: Two-factor authentication (2FA), also known as two-step verification, is a security procedure that requires users to submit two distinct methods of self-verification before gaining access.
Q: What is a Time-based One-Time Password (T-OTP)?
A: T-OTP is a one-time use short-term passcode generated by a computer algorithm. As the code will refresh every 30 seconds, ensure to log in using the most recent code.
Q: What should I do if I lost my 2FA?
A: You will need to Unbind your 2FA Authenticator. Please get in touch with live chat support or submit a service request form for further assistance.
Q: Why is the system not recognising my 2FA code?
A: The system may not recognise your 2FA code for a variety of reasons, including:
(a) Your Android device's time is out of sync with the server.
(b) A third-party application (such as a VPN) disrupts the generator's timezone.
(c) You may have entered the incorrect 2FA generator code.
Q: Can I change my password?
A: You may change your password by logging in to your account and clicking on the [Account] menu. Then, click on [Change] under the Password section to proceed.
Q: Why is it important to secure the account with T-OTP Authenticator?
A: T-OTP authentication is essential for online security because it eliminates the risks associated with compromised passwords. When a password is hacked, guessed, or phished, it is no longer sufficient to prevent intruder access.